We hope you love your purchase from Move Play Grow Occupational Therapy. If something isn’t quite right, please review our returns policy below.
Change-of-Mind Returns
We accept change-of-mind returns within 14 days of your order being delivered.
To be eligible for a return, the product must be:
- Unused, unworn and unwashed
- In its original condition
- Returned with all original tags and packaging
- Accompanied by proof of purchase
Customers are responsible for return postage costs for change-of-mind returns. Original delivery fees are non-refundable.
Sale, clearance and personalised products cannot be returned for change of mind unless they are faulty or otherwise covered by Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at info@moveplaygrowot.com.au.
Please include:
- Your name and order number
- A description of the issue
- Clear photographs of the product and packaging
Where the product does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement or refund. We will also cover reasonable return postage costs where required.
Nothing in this policy limits or excludes your rights under Australian Consumer Law.
Exchanges
Exchanges may be available for a different size, colour or design, subject to stock availability.
Customers are responsible for the cost of returning an item for a change-of-mind exchange and for any additional delivery costs. If the requested replacement is unavailable, we may offer a refund or store credit.
How to Request a Return
Before returning a product, please email info@moveplaygrowot.com.au within 14 days of receiving your order.
Once your return has been approved, we will provide return instructions. Please do not send products back without contacting us first.
We recommend using a tracked postage service, as we cannot accept responsibility for change-of-mind returns that are lost or damaged in transit.
Refunds
Once your returned product has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Contact Us
For questions about returns, exchanges or faulty products, please contact:
Move Play Grow Occupational Therapy
Email: info@moveplaygrowot.com.au
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